Your Privacy Is Our Responsibility

Scope of Information Collection

ac77 may collect the following types of information in order to provide its services:

• Personal Identity Information: Your full name, date of birth, national identity card number (for age verification), mobile number, and email address.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers (for transaction processing only); bank account details (if bank transfer is selected).
• Technical Information: IP address, browser type, device information, operating system, and session data.
• Activity Information: Your gaming history, bet amounts, deposit and withdrawal records, and logs of your activity on the platform.
• Communication Information: Records of your conversations with us via live chat, email, or any other channel.

We collect only the information necessary to provide our services, meet legal obligations, and ensure user safety.

Methods of Information Collection

ac77 collects your information in the following ways:

• Direct Collection: Information you voluntarily provide when filling out registration forms, updating your account, or contacting the support team.
• Automated Collection: Information collected automatically through cookies, web beacons, and other tracking technologies while you use our website.
• From Third Parties: Information received from identity verification service providers, payment processors, or KYC partners.

Purpose of Information Use

The information collected is used for the following purposes:

1. To create, manage, and verify your account.
2. To process deposit and withdrawal transactions — via bKash, Nagad, Rocket, Upay, or bank transfer.
3. To complete age verification (21+) and the Know Your Customer (KYC) process as required by applicable law.
4. To prevent money laundering and detect fraud.
5. To provide customer support and resolve complaints.
6. For the security and technical improvement of the platform.
7. To provide a personalized experience based on your preferences.
8. To send promotional offers and important notifications (you may opt out at any time).

Information Sharing and Third Parties

ac77 shares your information with third parties only in the following limited circumstances:

• Payment Processors: Necessary financial information is shared with bKash, Nagad, Rocket, Upay, or banking partners to complete transactions.
• Identity Verification Services: With trusted verification service providers as part of the KYC process.
• Legal Obligations: When required to provide information by a court order, government directive, or a lawful request from a law enforcement agency.
• Technology Partners: Organizations that provide website operation, hosting, and security services — who are bound by contract under our privacy policy.

We never sell your personal information to advertisers or unrelated third parties.

Cookie Policy

The following types of cookies are used on the ac77 website:

• Essential Cookies: Essential for the basic functionality of the website — maintaining login sessions and ensuring security.
• Functional Cookies: To remember your preferences and settings, such as language selection.
• Analytical Cookies: To understand how users interact with our platform, which helps improve the quality of our services.

You can control cookies by changing your browser settings. However, disabling certain essential cookies may affect the functionality of the website.

Data Storage and Security

ac77 takes the following technical and administrative measures to ensure the security of your information:

• SSL Encryption: Our entire platform is protected by SSL/TLS encryption technology, which keeps data transfers encrypted.
• Limited Access: Only authorized staff may access your information for specific and necessary purposes.
• Regular Security Audits: Regular security reviews are conducted to identify vulnerabilities in our systems.
• Data Backups: Regular secure backups are maintained to prevent data loss.

Your information is generally retained after account closure in accordance with regulatory requirements. Some records may need to be kept for an extended period due to legal obligations.

Your Rights

As a user of ac77, you have the following rights:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances (however, not all information may be erasable due to legal obligations).
• Right to Object to Processing: The right to request that you stop receiving marketing messages.
• Right to Data Portability: The right to request a copy of your information in a specified format.

To exercise these rights, please contact us. We will endeavor to respond within 30 business days.

Protection of Minors

ac77 services are intended only for those aged 21 and above. We do not knowingly collect any information from minors.

If we are informed that a minor has accidentally registered, we will immediately close that account and delete all associated information.

If you believe a minor has accessed our platform, please notify our support team immediately.

International Data Transfers

In some cases, your information may be stored or processed on servers outside Bangladesh as necessary for the operation of our services. In such cases:

• All service providers transferring data comply with appropriate data protection standards.
• We follow the applicable legal framework for international data transfers.
• We take contractual protective measures to ensure the security of your information.

Policy Changes and Updates

ac77 reserves the right to update this Privacy Policy from time to time. In the event of any significant change:

• We will clearly state the date of the update at the top of this page.
• For significant changes, we may send a notification to your registered email.
• Continued use of the platform after a change will be considered as acceptance of the new policy.

We recommend that you visit this page regularly and review the latest version.

Links to Other Websites

Our platform may have connections to certain third-party payment gateways or service providers. These external services have their own privacy policies and are outside the control of ac77.

You are advised to read the privacy policy of any third-party platform before accessing it. ac77 is not responsible for the data protection practices of third-party websites or services.

Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us as follows:

We will try to respond to your request as quickly as possible, generally within 3 to 5 business days. Complex privacy matters may take up to 30 business days.